We have a close ongoing relationship with our customers because business changes regularly – and change brings the need to adjust the system. Our customers email directly to the persons who were involved in implementing the business and hence get rapid resolutions or improvements.
Over time the system improves – this is the nature of an online system. As improvements go in everyone gets access to them. The more customers we get in your industry – the more capabilities will be added in the system that are relevant to your business.
We are interested in happy customers so we keep a high level of communication with our customers.